Setup Owner Access
First runCreate your local login first, then the app will show a QR code or secret for Authy / any TOTP app.
Connect Authy
Step 2
QR hidden by default
Please fix the following
Secure Login
Password + 2FAEnter your username, password, and Authy code. If Authy is unavailable, you can use a backup code.
Add one or more proactive actions to record before closing the ticket.
A short result for the selected ticket will appear here after applying.
Open Tickets
0Issue Snapshot
IdleResolution Notes
Preview / edit before applying
Select a template in `Tickets` to preview and edit Resolution Notes before `Preview` or `Apply Resolution`.
Result
Ready
Select a ticket and template, then click Preview.
Awaiting First Response
Refresh the queue to load tickets waiting for the first public response.
Waiting Tickets
0Reply Snapshot
IdlePublic Reply
Send the initial customer-facing response for the selected ticket.
This creates an `IT Support Request` in `OISS`. The `Request Or Incident?` field is set to `Request`, and required service desk fields come from Jira.
Create Ticket Rules
Fixed defaultsAuto by Jira
- Project = OISS
- Issue Type = IT Support Request
- Request Type = IT Support Request
- Request Or Incident? = Request
You fill
- Reporter Email
- Assignee Email
- Device Type
- Summary
Required for API create
- Issue Category
- Issue Summary
- Primary Working Region
The Jira endpoint `POST /rest/servicedeskapi/request` currently returns an error if `Issue Category`, `Issue Summary`, and `Primary Working Region` are missing.
Create Result
ReadyFill in the fields and click Create Ticket.
All Templates
0New Template
Create from example ticketThe template is generated from the example ticket, keeps the standard reply, and lets you override Resolution Notes before saving. Leave Group empty to store it under General.
Template Editor
Not selected
Not checked
Select a template from the list or create a new one. The `Fields JSON` field can be edited directly.
Select a ticket and click `Find Solution` to find similar resolved tickets in Jira.
Source Ticket
Not loadedSimilar Resolved Tickets
0No results loaded yet.
Open now
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Assigned today
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Resolved today
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This shows how many tickets are currently assigned to you and how many were resolved during the active periods.
Security Settings
Manage your password, backup codes, and 2FA setup.
Appearance
SystemMatch your device theme automatically, or lock the app to Light or Dark.
Change Password
Password + 2FAEnter your current password and an Authy code or backup code to change the password.
Backup Codes
One-time codesAfter regeneration, the previous backup codes will stop working.
Reset 2FA
Rebind AuthyThe app will generate a new QR code for Authy. After completion, the previous 2FA code will stop working.
New 2FA Setup
Step 2
QR hidden by default